Plan your Hajj or Umrah journey
with clear information and thoughtful support.

Privacy Policy

Last Updated: 11 August, 2026

Ayesha Air Travels ("Ayesha Air Travels", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, protect and share information when you visit our website, contact us, submit a form, request a service, or use our Hajj, Umrah, visa processing, air ticketing, hotel reservation, transportation, Ziyarat and related travel services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on the service you request, we may collect:

• Full name
• Date of birth
• Gender and nationality
• Passport and National ID information
• Passport copies and photographs
• Mobile number
• Email address
• Address
• Emergency contact information
• Flight and travel information
• Hotel and accommodation information
• Visa-related information
• Hajj and Umrah booking or package information
• Payment and transaction information
• Information required by airlines, hotels, visa authorities, Hajj/Umrah authorities or government agencies
• Health or vaccination information where legally or operationally required
• Website, device, browser, IP address, cookie and analytics information

We only request information reasonably necessary for the service or purpose for which it is collected.

2. How We Use Information

We may use information to:

• Respond to enquiries and service requests
• Process Hajj and Umrah bookings
• Process visa applications and related documentation
• Arrange air tickets
• Arrange hotel and accommodation bookings
• Arrange transportation and Ziyarat services
• Process payments and issue receipts
• Communicate booking and travel information
• Provide customer support
• Meet airline, hotel, government and regulatory requirements
• Prevent fraud, misuse and unauthorized activity
• Maintain website security
• Improve our website, services and customer experience
• Measure website performance and advertising effectiveness

3. Website Analytics and Measurement

We may use third-party analytics and measurement technologies, including Google Analytics, Google Tag Manager and Microsoft Clarity, to understand how visitors use our website, identify technical issues, measure website performance and improve user experience.

These tools may collect information such as:

• Pages viewed
• General device and browser information
• Approximate location information
• Interaction with website elements
• Referral information
• Session and performance information
• General website usage information

We will configure analytics and measurement tools to avoid intentionally sending passport numbers, National ID information, payment details, form submissions or other unnecessary personal information to analytics platforms.

4. Advertising and Conversion Measurement

Where applicable, we may use advertising and measurement technologies provided by:

• Google Ads
• Meta, including Facebook and Instagram
• LinkedIn
• Other advertising or measurement providers that may be introduced in the future

These technologies may help us understand whether visitors interact with our advertisements, website content or contact options.

For example, we may measure advertisement interactions, website visits, button clicks, phone clicks, WhatsApp clicks, form starts, form submissions, video interactions and general conversion activity.

We do not intentionally send passport numbers, National ID information, payment information, health information or other sensitive customer information to advertising platforms for advertising measurement.

5. WhatsApp and Communication Tracking

Our website may provide WhatsApp, telephone, email and other communication options.

When you click a WhatsApp or telephone link, we may record the interaction as a general website conversion or engagement event.

We do not intentionally send the content of your private WhatsApp conversations to our website analytics or advertising platforms.

Any information you voluntarily provide through WhatsApp, telephone, email or other communication channels may be processed to respond to your enquiry or provide the requested service.

6. Facebook and Instagram

We may use Meta technologies, including the Meta Pixel, for website measurement, conversion tracking, security and advertising performance measurement.

Meta technologies may collect information about interactions with our website depending on the configuration of the relevant tools.

We do not intentionally provide Meta with passport information, National ID information, payment information, health information or other sensitive personal information for advertising purposes.

7. LinkedIn

Where applicable, we may use the LinkedIn Insight Tag for website measurement and advertising performance analysis.

The information collected through such technology may include general website interaction and conversion information.

We will not intentionally send sensitive customer information or confidential travel-document information to LinkedIn.

8. Sensitive Information

Because Ayesha Air Travels provides Hajj and Umrah services, some website activity may relate to religious or pilgrimage-related services.

We do not intentionally use analytics or advertising systems to create profiles of users based on religious beliefs or to collect affirmative information about a person's religion for advertising purposes.

We will also avoid sending sensitive information contained in customer documents or forms to analytics or advertising platforms.

9. Sharing Information

We do not sell or rent your personal information.

Where necessary to provide the requested service, relevant information may be shared with:

• Airlines
• Hotels and accommodation providers
• Saudi travel and ground-service providers
• Visa processing partners
• Transportation providers
• Payment providers
• Government and immigration authorities
• Hajj/Umrah service providers
• Technology, hosting, security and analytics providers

Only information reasonably necessary for the relevant purpose should be shared.

10. International Data Transfers

Travel and pilgrimage services may require information to be processed in Bangladesh, Saudi Arabia or other countries.

For example, information may need to be shared with airlines, hotels, visa authorities, Saudi service providers or technology providers located outside Bangladesh.

Where applicable, we will take reasonable measures to protect personal information in accordance with relevant legal and contractual requirements.

11. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts and similar technologies for essential website functionality, security, analytics, performance measurement, advertising measurement, conversion tracking and improving user experience.

Where required, we will provide appropriate controls for managing applicable non-essential cookies or similar technologies.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic system or internet transmission can be guaranteed to be completely secure.

13. Data Retention

We retain information only for as long as reasonably necessary to provide requested services, maintain financial and business records, meet legal or regulatory requirements, resolve disputes and protect our legal rights.

When information is no longer required, it may be securely deleted, anonymized or destroyed, subject to applicable requirements.

14. Your Privacy Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Object to certain processing
• Ask how your information is being processed

We may request reasonable identity verification before processing a privacy request.

15. Third-Party Websites

Our website may contain links to airlines, hotels, government websites, payment providers, WhatsApp, Facebook, Instagram, YouTube, LinkedIn and other third-party websites or platforms.

We are not responsible for the privacy practices, security or content of third-party websites.

Users should review the privacy policies of those third parties before providing information.

16. Policy Updates

We may update this Privacy Policy when our services, technology, tracking practices or legal requirements change.

The latest version published on this page will contain the applicable update date.

17. Contact

Ayesha Air Travels
📞 +8801327417949
📞 +8801773240914
📧 ayeshaairtravel@gmail.com
📧 support@ayeshaairtravels.com
📍 598/1 Manikdi Road, ECB Chattar, Cantonment, Dhaka-1206

Privacy Request: Please use the subject line "Privacy Request – Ayesha Air Travels."

Terms & Conditions

Last Updated: 11 August, 2026

These Terms & Conditions govern your use of the Ayesha Air Travels website and our Hajj, Umrah, visa processing, air ticketing, hotel reservation, transportation, Ziyarat and related travel services.

By submitting an enquiry, requesting a service, making a booking, making a payment or using our website, you agree to these Terms & Conditions.

1. Our Services

Ayesha Air Travels provides travel and pilgrimage-related services, including Hajj packages, Umrah packages, visa processing assistance, air ticketing, hotel reservations, transportation, Ziyarat arrangements, travel consultation and related travel support.

Specific inclusions, exclusions, prices and conditions will be determined by the applicable package, quotation, invoice or booking confirmation.

2. Package Prices

Published prices are based on available information and supplier rates at the time of publication.

Prices may change because of:

• Government requirements
• Hajj/Umrah authority requirements
• Airline fares
• Hotel rates
• Exchange-rate changes
• Visa or government fees
• Saudi service-provider charges
• Transportation costs
• Changes in accommodation or service arrangements

The final payable amount will be confirmed in the customer's quotation, invoice or booking confirmation.

3. Booking and Payment

A booking will be considered confirmed only after the required documents and applicable payment have been received and accepted by Ayesha Air Travels.

Customers should retain their payment receipts, invoices and booking confirmations.

4. Customer Information and Documents

Customers are responsible for providing accurate and complete information.

Customers must ensure that:

• Passport information is accurate
• Passport validity meets applicable requirements
• Names and dates of birth are correct
• Required documents are submitted within the required time
• Information supplied for visa, ticketing, hotel or Hajj/Umrah processing is accurate

Ayesha Air Travels is not responsible for additional costs or delays caused by incorrect, incomplete, expired or late documents supplied by the customer.

5. Visa Services

Visa approval is determined by the relevant government or authorized authority.

Ayesha Air Travels may provide visa-processing assistance but does not guarantee visa approval unless expressly confirmed in writing.

Visa eligibility, documentation, processing times and requirements may change.

6. Flights

Flight schedules, airlines, aircraft, routes, departure times, baggage allowances and seat availability are subject to the airline and applicable authorities.

Airline delays, cancellations, schedule changes and route changes may occur outside our direct control.

Where appropriate, we will assist customers according to the applicable airline rules.

7. Hotels and Accommodation

Hotel names, room categories, distances and accommodation arrangements are subject to availability and applicable approvals.

If a stated hotel becomes unavailable or is changed by an authorized supplier or authority, Ayesha Air Travels may arrange an alternative accommodation of the same or reasonably comparable category, subject to the circumstances and applicable package terms.

8. Hajj and Umrah Services

Hajj and Umrah services are subject to the rules and requirements of the relevant authorities in Bangladesh and Saudi Arabia.

Accommodation, transportation, food, visa, registration, Mina, Arafat, Muzdalifah and other pilgrimage arrangements may be changed, restricted or modified by competent authorities.

Ayesha Air Travels will make reasonable efforts to provide the services described in the confirmed package.

9. Third-Party Services

Airlines, hotels, Saudi ground operators, transportation providers, visa authorities, payment providers, technology providers and other suppliers are independent third parties.

Their services remain subject to their own terms, operational limitations and applicable laws.

10. Customer Conduct

Customers must comply with:

• Bangladesh laws
• Saudi laws and regulations
• Hajj and Umrah requirements
• Visa conditions
• Airline rules
• Hotel rules
• Instructions from authorized officials and service providers

Customers may be responsible for costs, penalties or losses resulting from unlawful or improper conduct.

11. Website Analytics and Tracking

We may use analytics, advertising and measurement technologies to understand website performance and measure interactions with our services. These may include Google Analytics, Google Tag Manager, Google Ads, Meta technologies, LinkedIn and Microsoft Clarity.

These technologies may measure general interactions such as page visits, button clicks, form interactions, phone clicks, WhatsApp clicks and other website engagement.

We do not intend to use the website's tracking systems to collect or transmit passport numbers, National ID information, payment information or other unnecessary sensitive information.

12. Advertising and Audience Restrictions

Our services include Hajj and Umrah-related services, which may fall within sensitive-interest considerations under certain advertising-platform policies.

We will configure advertising and measurement tools in accordance with applicable platform requirements.

We will not intentionally use customer information to create prohibited sensitive-interest audiences or use religious beliefs as a basis for personalized advertising.

13. Changes to Services

Circumstances may require changes to a confirmed arrangement.

Such changes may result from government instructions, visa restrictions, airline schedules, hotel availability, Saudi Hajj/Umrah requirements, supplier changes, force majeure, security restrictions or operational restrictions.

We will make reasonable efforts to provide a suitable alternative where possible.

14. Liability

Ayesha Air Travels will exercise reasonable care in arranging the services we provide.

However, we are not responsible for losses caused directly by circumstances beyond our reasonable control, including government decisions, visa refusal, airline disruption, natural disasters, epidemics, war, civil unrest, strikes, border restrictions, security incidents or other force majeure events.

Nothing in these Terms limits liability that cannot legally be excluded.

15. Complaints

Customers should report service-related complaints to Ayesha Air Travels as soon as reasonably possible so that we have an opportunity to investigate and resolve the matter.

16. Refunds and Cancellation

All cancellations and refunds are subject to our separate Refund & Cancellation Policy, applicable booking terms and any non-refundable amounts imposed by airlines, hotels, visa authorities, government bodies or other service providers.

17. Website Use

Users must not:

• Misuse the website
• Attempt unauthorized access
• Upload malicious software
• Copy website content without permission
• Use the website for unlawful purposes
• Submit false or fraudulent information
• Attempt to interfere with website operation

18. Intellectual Property

Unless otherwise stated, the Ayesha Air Travels name, logo, website design, text, graphics, images and original content are protected by applicable intellectual-property laws.

Unauthorized reproduction or commercial use is prohibited.

19. Governing Law

These Terms shall be interpreted in accordance with applicable laws of Bangladesh, together with mandatory laws and regulations applicable to the relevant travel or pilgrimage service in Saudi Arabia.

20. Updates

We may update these Terms when our services, website, technology or legal requirements change.

The latest version published on this website will apply to future use and bookings, subject to applicable contractual and legal requirements.

Refund & Cancellation Policy

Last Updated: 11 August, 2026

Ayesha Air Travels understands that travel plans can change. This Refund & Cancellation Policy explains how cancellations and refunds are handled for Hajj, Umrah, visa processing, air tickets, hotels and related travel services.

1. General Refund Rule

Refund eligibility depends on:

• Customer cancellation request
• Booking stage
• Amount already paid to suppliers
• Airline rules
• Hotel cancellation rules
• Visa-processing status
• Hajj/Umrah authority requirements
• Saudi service-provider terms
• Government fees and charges
• Applicable package conditions
• Customer's specific booking agreement

Where a specific written booking agreement contains different refund conditions, those agreed conditions will apply.

2. Customer Cancellation

Customers wishing to cancel a booking should submit a written cancellation request through our official communication channel.

Where a refund is available, applicable deductions may include:

• Non-refundable airline charges
• Hotel cancellation charges
• Visa-processing fees
• Government charges
• Saudi service-provider charges
• Payment gateway or banking charges
• Document-processing expenses
• Other documented third-party expenses
• Applicable administrative charges

Only the refundable balance, if any, will be returned.

3. Hajj and Umrah Package Cancellation

Hajj and Umrah packages may involve multiple airlines, hotels, Saudi service providers, government-authorized services and other suppliers.

Once payments have been made to suppliers or service processing has started, some amounts may become non-refundable according to the applicable supplier or authority rules.

Therefore, a full refund cannot be guaranteed after service processing has commenced.

4. Visa Rejection

Visa approval is determined by the relevant authority.

If a visa application is refused, any refundable amount will be determined after deducting applicable visa-processing fees, government charges, supplier charges and other non-refundable expenses.

5. Airline Tickets

Air-ticket cancellation, refund and rebooking are primarily governed by the applicable airline fare rules.

Some fares may be partially refundable or completely non-refundable.

Any refund received from the airline through Ayesha Air Travels will be processed to the customer after applicable deductions.

6. Hotel Cancellation

Hotel cancellation and refund are subject to the hotel's applicable cancellation policy.

Non-refundable hotel bookings will generally not be refundable unless the hotel or relevant supplier authorizes a refund.

7. No-Show

Refunds may not be available where a customer:

• Fails to report for a flight
• Fails to check into a hotel
• Fails to attend a scheduled service
• Fails to provide required documents within the required time

unless the applicable supplier or authority provides a refund.

8. Changes by Ayesha Air Travels or Suppliers

If a service is changed, cancelled or becomes unavailable because of an airline, hotel, government authority, Saudi Hajj/Umrah authority, supplier or another circumstance beyond our reasonable control, we will make reasonable efforts to provide an alternative arrangement.

Any refund will depend on the amount actually recoverable from the relevant supplier or authority.

9. Force Majeure

Ayesha Air Travels will not be responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, war, epidemics, government restrictions, airline disruption, civil unrest, strikes, security restrictions, border restrictions or other extraordinary circumstances.

Refunds in such circumstances will depend on amounts actually recoverable from relevant suppliers or authorities.

10. Refund Processing

After the refundable amount has been finalized and approved, Ayesha Air Travels will process the refund through the appropriate payment method.

Processing time may depend on banks, payment providers, airlines, hotels, visa authorities, government bodies or other suppliers.

11. Transfer of Booking

A booking cannot be transferred to another person unless the relevant airline, visa authority, Hajj/Umrah authority, hotel and other suppliers permit the transfer and Ayesha Air Travels confirms it in writing.

Additional charges may apply.

12. Refund Request

A refund request should normally include:

• Customer's full name
• Booking/reference number
• Payment receipt
• Cancellation reason
• Relevant booking information
• Preferred refund/payment details

We may request reasonable identity verification before processing a refund.

13. Tracking and Refund Information

Analytics and advertising technologies used on our website are intended for website measurement, security and service improvement.

We do not intentionally send refund requests, payment details, passport information or other confidential customer information to Google Analytics, Google Ads, Meta, LinkedIn, Microsoft Clarity or similar advertising/analytics platforms.

14. Final Refund Amount

The final refund amount will be determined according to the customer's booking terms, actual supplier deductions, government requirements and applicable laws.

No percentage or fixed refund amount stated on this page should be interpreted as a guaranteed refund unless specifically confirmed in the customer's written booking agreement.